SHIPPING & RETURNS

At MUDMASKY we offer FREE WORLDWIDE SHIPPING for all orders above € 60,- Euro / $ 60,- USD/ £ 60,- GBP.  

 

It can take between 1 up to 6 business days before you will receive your package, dependingon the country you live in. All of our masks are fresh-made and send out fromour factory in Amsterdam, The Netherlands (Europe). See estimated delivery timebelow.

 

Shipping Fees below an order value of € 60,- Euro / $ 60,- USD / £ 60,- GBP.


Shipping Fees are applied when your order total is below € 60,- Euro / $ 60,-USD / £ 60, -GBP. The shipping Fee is € 10,- Euro / $ 12,- USD / £ 9.

 

 

Estimated delivery time


– The Netherlands: 1 business day (order before 4pm)

– Europe: 1 business days (order before 1pm)

– US: 2 business days (order before 11am)

– Canada: 3 business days (order before 11am)

–Singapore: 3 business days

– China: 6 business days

– Russia: 6 working days

– Rest ofthe World: 6 working days

 

We advise you to only purchase from our official website (mudmasky.com). We highly advise you NOT to purchase any masks from other website. Furthermore, we can NOT ensure the quality and freshness from other websites. Please carefully notewe have found some FAKE MUDMASKY® products on eBay!

 

If you have any questions about your package feel free to email us any time via info@mudmasky.com. We answer 95% of our emails within 9 hours. Always within 24 hours. Including weekends.

 

Returns and Exchanges

 

We offer a 30-day money-back guarantee on all orders (from ship date indicated on the Received Invoice). If for any reason you are not completely satisfied, you can return the products back to us for a full refund of the purchase price.

 

Please always contact our Customer Service Department at info@mudmasky.com beforeshipping any product back to us. They will provide you with additional information, including the return location in your country and label, necessary to return order and to process credit. We can only accept returns after you have received a definitive answer from our Customer Service Department.


Please check these 2 simple guidelines before contacting our Customer Service Department for a full refund:

 

1) Products must have been purchased directly from mudmasky.com.

We can not accept returns of products purchased from other retail outlets. Please return those to the store where purchased.

2) We cannot accept returns on overly used products. 20% is a guideline for normaluse.

 

We will do our best to refund as soon as possible.

 

Please allow us 14 working days to process your return and refund your Credit Card /PayPal account.

 

Free Returns

 

Returning any product is also free. Please note that you will receive a returning label from our Customer Service team within 24 hours. Customer service email: info@mudmasky.com

 

Damaged Products or Order errors

 

In the event that your product arrives damaged or if we have made a mistake in the fulfillment of your order, we will gladly replace the damaged products or re-ship you the correct products. Please contact us right away via email at info@mudmasky.com.If you are reporting damage or leaking, kindly include a picture of the damaged product and packaging.