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Refund and Returns Policy

Refund & Returns Policy .

We offer a 30-day money back guarantee on all orders (from ship date indicated on the Received Invoice). If for any reason you are not completely satisfied, you can return the products back to us for a full refund of the purchase price. Refund & Returns.

Please always contact our Customer Service Department at info@mudmasky.com before shipping any product back to us. They will provide you with additional information, including the Refund & Returns location in your country and label, necessary to return order and to process credit. We can only accept returns after you have received a definitive answer from our Customer Service Department.

Please check these 2 simple guidelines before contacting our Customer Service Department for a refund:
1) Products must have been purchased directly from mudmasky.com.
We can not accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
2) We cannot accept returns on overly used products. 20% is a guideline for normal use.

We will do our best to refund as soon as possible.
Please allow us 14 working days to process your return and refund your Credit Card / Paypal account.

Free Returns
Returning any mask (Hair Mask, Face Mask) is also free. Please note that you will receive a returning label from our Customer Service team within 24 hours. Customer service email: info@mudmasky.com

Damaged Products or Order errors
In the event that your product arrives damaged or if we have made a mistake in the fulfilment of your order, we will gladly replace the damaged products or re-ship you the correct products. Please contact us right away via email at info@mudmasky.com. If you are reporting damage or leaking, kindly include a picture of the damaged product and packaging.

Returns and Exchanges

 

We offer a 30-day money-back guarantee on all orders (from ship date indicated on the Received Invoice). If for any reason you are not completely satisfied, you can return the products back to us for a full refund of the purchase price.

Please always contact our Customer Service Department at info@mudmasky.com beforeshipping any product back to us. They will provide you with additional information, including the return location in your country and label, necessary to return order and to process credit. We can only accept returns after you have received a definitive answer from our Customer Service Department.

Please check these 2 simple guidelines before contacting our Customer Service Department for a full refund:

 

1) Products must have been purchased directly from mudmasky.com.

We can not accept returns of products purchased from other retail outlets. Please return those to the store where purchased.

2) We cannot accept returns on overly used products. 20% is a guideline for normaluse.

We will do our best to refund as soon as possible.

 

Please allow us 14 working days to process your return and refund your Credit Card /PayPal account.

Free Returns

 

Returning any product is also free. Please note that you will receive a returning label from our Customer Service team within 24 hours. Customer service email: info@mudmasky.com

Damaged Products or Order errors

 

In the event that your product arrives damaged or if we have made a mistake in the fulfillment of your order, we will gladly replace the damaged products or re-ship you the correct products. Please contact us right away via email at info@mudmasky.com.If you are reporting damage or leaking, kindly include a picture of the damaged product and packaging.

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INGREDIENTS

AQUA/ WATER, KAOLIN, PENTYLENE GLYCOL, BENTONITE, PEG-40 HYDROGENATED CASTOR OIL, XANTHAN GUM, GLYCERYL CAPRYLATE, NYMPHAEA CAERULEA (BLUE LOTUS) FLOWER WATER, PROPYLENE GLYCOL, GUAIAZULENE, GLYCERIN, BAKUCHIOL, CENTELLA ASIATICA EXTRACT, PERILLA FRUTESCENS (PERILLA) LEAF EXTRACT, PUNICA GRANATUM (POMEGRANATE) FLOWER EXTRACT, SODIUM BENZOATE, SODIUM SALICYLATE, TERMINALIA FERDINANDIANA (KAKADU PLUM) FRUIT EXTRACT.

INGREDIENTS

Aqua/ Water, Pentylene Glycol, Coco-Caprylate, Lecithin, Sodium Polyacrylate, Caprylic/Capric Triglyceride, Hydrolyzed Collagen, Rosa Damascena (Damask Rose) Flower Water, Propylene Glycol, Crambe Maritima Extract, Ethylhexylglycerin, Sodium Hyaluronate, Perilla Frutescens (Perilla) Leaf Extract, Punica Granatum (Pomegranate) Flower Extract, Terminalia Ferdinandiana (Kakadu Plum) Fruit Extract, Himanthalia Elongata Extract, Crithmum Maritimum Extract, Gigartina Stellata Extract (Algae Extract), Laminaria Saccharina Extract, Palmaria Palmata Extract.

INGREDIENTS

AQUA/WATER, CAPRYLIC/CAPRIC TRIGLYCERIDE, PEG-8 STEARATE, SORBITOL, CARBOMER, CAPRYLYL GLYCOL, SODIUM HYDROXIDE, MOROCCAN LAVA CLAY, PROPYLENE GLYCOL, GLYCERIN, PENTYLENE GLYCOL, SODIUM LACTATE, LACTIC ACID, SERINE, UREA, SODIUM CHLORIDE, ALLANTOIN, CUCUMIS SATIVUS (CUCUMBER) FRUIT EXTRACT, ARNICA MONTANA (ARNICA) FLOWER EXTRACT, HEDERA HELIX (IVY) EXTRACT, MALVA SYLVESTRIS (MALLOW) FLOWER EXTRACT, PARIETARIA OFFICINALIS (PELLITORY) EXTRACT, SAMBUCUS NIGRA (ELDERBERRY) FLOWER EXTRACT, PHENOXYETHANOL, CI 75810/ CHLOROPHYLLIN-COPPER COMPLEX.

INGREDIENTS

Aqua, Glycerin, Betaine, Rosa Damascena Flower Water, Caprylic/Caprictriglyceride, Butyrospermum Parkii Butter, Coco-Caprylate, Sodium Polyacrylate, Phenoxyethanol, Lepidium Sativum Sprout Extract, Silica, Kaolin, Prunus Armeniaca Kernel Oil, Punica Granatum Seed Oil, Vitis Vinifera Seed Oil, Ethylhexylglycerin, Tocopherol, Peg-35 Castor Oil, Hydrogenated Palm Glycerides Citrate, Aesculus Hippocastanum Seed Extract, Alcohol Denat., Ascorbyl Tetraisopalmitate, Lecithin, Guaiazulene, Polysorbate 20, Calcium Pantothenate, Inositol, Linoleic Acid, Retinyl Palmitate, Biotin.

INGREDIENTS

Aqua/ Water, Glycerin, Coco-Caprylate, Sodium Polyacrylate, Illite, Lecithin, Phenoxyethanol, Actinidia Chinensis (Kiwi) Seed, Camellia Sinensis (Tea) Leaf, Xanthan Gum, Ethylhexylglycerin, Sodium Hyaluronate, Glycine Soja (Soybean) Oil, Vaccinium Corymbosum (Blueberry) Fruit Extract, Lycium Barbarum (Goji Berry) Fruit Extract, Citric Acid, Daucus Carota Sativa (Carrot) Root Extract, Ficus Carica (Fig) Fruit Extract, Potassium Sorbate, Beta-Carotene, Sodium Benzoate, Sorbic Acid, Tocopherol.

INGREDIENTS

Aqua, Acacia Senegal Gum, Coffea Arabica Seed Extract, Carrageenan, Dimethylimidazolidinone Rice Starch, Glycerin, Xylitylglucoside, Moroccan Lava Clay, Anhydroxylitol, Polyglyceryl-4 Laurate/Succinate, Phenoxyethanol, Xylitol, Ethylhexylglycerin, Glucose, Parfum, Propylene Glycol, Horse Chestnut Seed Extract, Alcohol Denat., Polysorbate 20, Tocopherol, Linoleic Acid, Retinyl Palmitate, Hypericum Perforatum Extract, Anthemis Nobilis Flower Extract, Calendula Officinalis Flower Extract, Centaurea Cyanus Flower Extract, Tilia Cordata Flower Extract, Biotin.

INGREDIENTS

AQUA/WATER, CAPRYLIC/CAPRIC TRIGLYCERIDE, PEG-8 STEARATE, SORBITOL, MOROCCAN LAVA CLAY, CARBOMER, CAPRYLYL GLYCOL, SODIUM HYDROXIDE, PROPYLENE GLYCOL, SACCHAROMYCES/COPPER FERMENT, SACCHAROMYCES/IRON FERMENT, SACCHAROMYCES/MAGNESIUM FERMENT, SACCHAROMYCES/SILICON FERMENT, SACCHAROMYCES/ZINC FERMENT, LEUCONOSTOC/RADISH ROOT FERMENT FILTRATE, CUCUMIS SATIVUS (CUCUMBER) FRUIT EXTRACT, ARNICA MONTANA (ARNICA) FLOWER EXTRACT, HEDERA HELIX (IVY) EXTRACT, MALVA SYLVESTRIS (MALLOW) FLOWER EXTRACT, PARIETARIA OFFICINALIS (PELLITORY) EXTRACT, SAMBUCUS NIGRA (ELDERBERRY) FLOWER EXTRACT, PHENOXYETHANOL.

INGREDIENTS

Aqua/ Water, Helianthus Annuus (Sunflower) Seed Oil, Cetearyl Alcohol, Cetyl Alcohol, Ceteareth-20, Phenoxyethanol, Argania Spinosa (Argan) Kernel Oil, Simmondsia Chinensis (Jojoba) Seed Oil, Caprylyl Glycol, Macadamia Integrifolia (Macadamia) Seed Oil, Phospholipids, Carbomer, Moroccan Lava Clay, Tocopherol, Glycerin, Glycine Max (Soybean) Sterols, Stearic Acid, Parfum/ Fragrance, Safflower Oil/palm Oil Aminopropanediol Esters, Squalane, Sodium Hydroxide, Carnosine.

INGREDIENTS

Aqua/ Water, Coco-caprylate, Glycerin, Sodium Polyacrylate, Lecithin, Argania Spinosa (Argan) Kernel Oil, Phenoxyethanol, Butyl Methoxydibenzoylmethane, Ethylhexyl Methoxycinnamate, Butylene Glycol, Octocrylene, Caprylyl Glycol, Beta Vulgaris Root Extract, Fructooligosaccharides, Moroccan Lava Clay, Fragrance/ Parfum, Sodium Hyaluronate, Propylene Glycol, Hypericum Perforatum (St. John's Wort) Extract, Anthemis Nobilis Flower Extract, Calendula Officinalis (Calendula) Flower Extract, Centaurea Cyanus (Cornflower) Flower Water, Chamomilla Recutita (Matricaria) Flower Extract, Tilia Cordata (Linden) Flower Extract.

INGREDIENTS

Aqua/ Water, Coco-caprylate, Glycerin, Sodium Polyacrylate, Lecithin, Argania Spinosa (Argan) Kernel Oil, Phenoxyethanol, Butyl Methoxydibenzoylmethane, Ethylhexyl Methoxycinnamate, Butylene Glycol, Octocrylene, Caprylyl Glycol, Beta Vulgaris (Beet) Root Extract, Fructooligosaccharides, Moroccan Lava Clay, Parfum/ Fragrance, Sodium Hyaluronate.

INGREDIENTS

Water/aqua, Cetearyl Alcohol, Behenoyl Pg-Trimonium Chloride, Coco- Glucoside, Moroccan Lava Clay, Ceteareth-20, Ethylhexyl Stearate, Glycerin, Citric Acid, Fragrance/parfum, Hexylene Glycol, Phenethyl Alcohol, Caprylyl Glycol, Sodium Benzoate, Argania Spinosa (Argan) Kernel Oil, Potassium Sorbate, Propylene Glycol, Hypericum Perforatum (St. John's Wort) Extract, Anthemis Nobilis Flower Extract, Calendula Officinalis (Calendula) Flower Extract, Centaurea Cyanus (Cornflower) Flower Extract, Chamomilla Recutita (Matricaria) Flower Extract, Tilia Cordata (Linden) Flower Extract.

INGREDIENTS

Aqua/ Water, Ethylhexyl Stearate, Cetyl Alcohol, C13-15 Alkane, Glycerin, Steareth-2, Steareth-21, Phenoxyethanol, Caprylyl Glycol, Carnosine, Parfum/ Fragrance , Tocopheryl Acetate, Carbomer, Moroccan Lava Clay, Propylene Glycol, Calendula Officinalis Flower Extract, Chamomilla Recutita Flower Extract, Phenethyl Alcohol.

INGREDIENTS

Aqua/ Water, Pentylene Glycol, Coco-Caprylate, Lecithin, Sodium Polyacrylate, Caprylic/capric Triglyceride, Hydrolyzed Collagen, Rosa Damascena Flower Water, Propylene Glycol, Crambe Maritima Extract, Ethylhexylglycerin, Sodium Hyaluronate, Himanthalia Elongata Extract, Crithmum Maritimum Extract, Gigartina Stellata Extract, Laminaria Saccharina Extract, Palmaria Palmata Extract.

INGREDIENTS

Aqua, Montmorillonite, Bentonite, Moroccan Lava Clay, Camellia Sinensis, Polysorbate 20, Maris Sal, Betaine, Bambusa Arundinacea Stem Extract, Phenoxyethanol, Propylene Glycol, Hydrolyzed Collagen, Xanthan Gum, Citric Acid, Allantoin, Ethylhexylglycerin, Hypoallergenic Parfum, D-Alpha- Tocopheryl Acetate, Camellia Sinensis Leaf Extract, Phenethyl Alcohol, Caprylyl Glycol, Cucumis Sativus Fruit Extract, Arnica Montana Flower Extract, Hedera Helix Extract, Malva Sylvestris Flower Extract, Parietaria Officinalis (Pellitory) Extract, Sambucus Nigra Extract.

INGREDIENTS

Aqua/ Water, Glycerin, Aloe Barbadensis Leaf Juice, Polysorbate 20, Carbomer, Phenethyl Alcohol, Caprylyl Glycol,

Sodium Hydroxide, Allantoin, Propylene Glycol, Sodium Gluconate, Hypericum Perforatum (St. John's Wort) Extract, Anthemis Nobilis Flower Extract, Calendula Officinalis (Calendula) Flower Extract, Centaurea Cyanus (Cornflower) Flower Extract, Chamomilla Recutita (Matricaria) Flower Extract, Tilia Cordata (Linden) Flower Extract, Chlorophyllin-copper Complex (Ci 75810).

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