Please be aware that our Fresh Mask Factory is located in Amsterdam, The Netherlands (Europe). We produce and ship all masks straight from our factory. This is the only way we can ensure fresh made masks. Therefore it can take a couple of weeks to receive your fresh made Mask if you live outside Europe. Please see Estimated delivery times below. We don’t have track and trace. We only get a message when your package is delivered.
We advise you to only purchase from this official website. We highly advise you NOT to purchase any masks from other website (like Ebay etc.). We can NOT ensure the quality and freshness from other websites.
If you have any questions about your package feel free to email us any time via firstname.lastname@example.org. We answer 95% of our emails within 9 hours. Always within 24 hours. Including weekends.
We offer free shipping worldwide.
Estimated delivery time
We are working hard to reduce the delivery time for outside Europe.
– The Netherlands: 1 working day
– Europe: 6 working days
– US: 12-16 working days
– Canada: 14 working days
– Singapore: 10 working days
– China: 24 working days
– Russia: 28 working days
– Rest of the World: 12-26 working days
We ask that you please also make reasonable allowance for orders placed over weekends and during public holidays.